Good to know
We have collected the most important information about ordering here. If, after reading through it, you still have any questions, just write us at welcome@camden-willows.com and we will be glad to help you as quickly as possible.
We ship to the following countries
You can order the Camden+Willows products in the online shop and have them delivered to Austria, Germany, or Denmark. If you need delivery to another country, please contact us at welcome@camden-willows.com and we will find an individual solution for you.
Outside the EU
If you are ordering from outside the EU then you will receive an invoice excl. VAT since you don´t need to pay VAT in Austria (FYI: the VAT will be collected by your local customs authorities depending on your home country). The shipping costs we charge are in this case also excluding VAT. Once you have received your goods, you will normally receive a separate invoice for taxes and duties from your local customs authorities.
Delivery times
The delivery time is calculated from receipt of your payment. Detailed information regarding your order will be available at the end of the ordering process. We always process your order as quickly as possible and hand over your order to the shipping company as swiftly as possible so you can soon enjoy your new Camden+Willows home accessory. You will receive a tracking id once your goods have been shipped.
You have the following payment options
In the online shop you can pay by credit card (VISA, MasterCard), via PayPal, or by bank transfer.
How to cancel your purchase
You have the right by law to cancel your purchase within fourteen days without giving any reason. Details can be found here.
If you have any other questions
Please contact us via welcome@camden-willows.com and we will get back to you as soon as we can to help you out.
Returns / Cancellations
You have the right to cancel this contract within fourteen days without giving any reason. (However, there is no right of withdrawal for goods that have been made to your specification.)
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods;
To exercise your right of withdrawal, you must inform us [Camden+Willows, Pfitznergasse 1, A-1230 Vienna, +4367762417770, welcome@camden-willows.com] by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to cancel your purchase. If you wish, you can use the attached sample cancellation form.
To comply with the cancellation period, it is sufficient that you send us the notification of the cancellation before the end of the cancellation period.
Consequences of the cancellation / what happens next
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from the fact that you may have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract.
You are only liable for a loss in value of the goods if this loss can be attributed to improper handling of the goods before they are returned to us. If at all possible, please send us the goods in the original packaging as you received them.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees by us for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the deadline of fourteen days. You are required to bear the costs of returning the goods.
Cancellation form
If you want to cancel your purchase, you can fill in this form and send it back to us.
You are a designer of fine objects for the home and would like to work with us?
You are a craftsman/woman and would like to create beautiful products?
Send us a message via designcraft@camden-willows.com